Terms of Service

Effective date: 16 August 2026
Last updated: 16 August 2026
Version: 1.0
Operator: Abdurrahman Ersin Alagöz, trading as ClarifyLeads, Istanbul, Türkiye
Contact: [email protected]

These Terms of Service (the “Terms”) govern access to and use of the websites, applications, tools, APIs, account areas and related services made available under the ClarifyLeads name (collectively, the “Service”).

1. Who operates ClarifyLeads

ClarifyLeads is a trading name used by Abdurrahman Ersin Alagöz, a sole proprietor operating from Istanbul, Türkiye (“ClarifyLeads,” “we,” “us,” or “our”). Our registered business details are stated in the Legal Notice.

2. Agreement and incorporated policies

By creating an account, selecting an acceptance box, buying a plan, accessing or using the Service, you agree to these Terms. The following documents form part of the agreement where applicable:

• Privacy Policy;
• Cookie Policy;
• Acceptable Use Policy;
• Anti-Spam & Responsible Outreach Policy;
• Refund, Cancellation & Billing Policy; and
• any order form, plan description, Data Processing Addendum or written enterprise agreement accepted by both parties.

If an order form or signed enterprise agreement expressly conflicts with these Terms, that document controls only for the conflicting subject. Mandatory law always prevails where it cannot lawfully be excluded.

3. Business-only eligibility

The Service is intended exclusively for businesses, sole traders, professionals and individuals acting for an organisation. It is not designed for personal, family or household use.

You may use the Service only if you:

1. are at least 18 years old;
2. can enter into a binding agreement;
3. use the Service for a legitimate business or professional purpose;
4. have authority to bind the organisation for which you act; and
5. are not prohibited from using the Service under applicable law, sanctions or export restrictions.

If mandatory law treats you as a consumer despite this business-use restriction, nothing in these Terms removes rights that cannot legally be waived.

4. Accounts and security

You must provide accurate account information and keep it current. You are responsible for activity under your account and for protecting passwords, login links, connected-channel sessions and devices. You must promptly notify us at [email protected] if you suspect unauthorised access.

You may not share an account outside your organisation, sell access, create accounts using false identities, maintain duplicate accounts to obtain promotional credits, or allow a suspended person to use your account. We may require reasonable verification of identity, business status or authority.

5. What the Service does

ClarifyLeads is B2B research and lead-operations software. Depending on the feature and plan, it may help users:

• research companies, websites, products, services, markets and publicly available business information;
• find or infer company domains and business-contact details;
• normalise phone numbers and assess email or website-contact risk signals;
• extract contact information from user-provided files, websites or business cards;
• check whether user-provided numbers appear to be available on supported communication channels;
• create company profiles, fit assessments, evidence summaries and other automated business-intelligence outputs;
• organise selected records in a CRM-style workspace; and
• export available results.

The Service is a research and workflow tool. It is not a legal, compliance, credit, employment, investment, medical or professional-advice service, and it is not a source of authoritative identity verification.

6. No outbound messaging and no permission to contact

ClarifyLeads does not provide a feature that sends email, SMS, WhatsApp, Telegram or Zalo messages on your behalf. A channel-presence result, email-risk result, discovered contact detail or public business record does not mean that the person has consented to receive a message or that contacting them is lawful.

Any outreach you conduct outside ClarifyLeads is solely your responsibility. You must independently determine the applicable lawful basis, consent, notice, sender-identification, opt-out, suppression-list and platform requirements. The Anti-Spam & Responsible Outreach Policy applies to every use of information obtained through the Service.

7. Customer Data and your instructions

“Customer Data” means information, files, records, phone numbers, email addresses, names, company information, URLs, notes, CRM data, images, prompts or other material that you or your authorised users submit to, store in or generate through your private account.

As between you and ClarifyLeads, you retain your rights in Customer Data. You grant us a limited, non-exclusive right to host, copy, transmit, transform and otherwise process Customer Data only as needed to provide, secure, support and improve the Service, comply with law, prevent abuse and follow your documented instructions.

You represent and warrant that:

• you have a lawful basis and all rights, notices, permissions and authority needed to submit and process Customer Data;
• your instructions do not violate law, contract, platform rules or third-party rights;
• you will not submit special-category or sensitive personal data, government identification numbers, payment-card data, passwords, authentication secrets, private message content or data relating to children unless we have expressly agreed in writing to support that category; and
• you will respond to data-subject requests and objections relating to your use of Customer Data.

Where we process Customer Data on your behalf as a processor or service provider, the Data Processing Addendum applies.

8. Public and third-party information

Some results are derived from public websites, search providers, maps, business directories, connected platforms, user inputs or other third-party sources. Public availability does not remove your legal duties. You must assess whether your intended use is fair, proportionate and lawful.

Third-party information may be incomplete, outdated, incorrectly attributed, duplicated or unavailable. You must verify material information before relying on it, contacting a person, making a business decision or adding it to a long-term system of record.

9. Connected communication channels

Certain tools may require you to connect your own WhatsApp, Telegram or Zalo account or session. You authorise ClarifyLeads to use that connection only to perform the channel checks you request, maintain session security and complete related cleanup.

You must connect only an account you are authorised to use. You must not use channel tools to monitor, stalk, profile or systematically enumerate private individuals, evade platform limits, test leaked datasets or violate provider terms.

Session behaviour differs by provider. Telegram and Zalo sessions are designed to close after the last active validation job. WhatsApp sessions may remain connected for repeated checks until you disconnect, delete your account or an inactivity-cleanup process applies. Provider-side failures may delay final logout or require a retry. More detail is provided in the Privacy Policy and Data Practices.

ClarifyLeads is not affiliated with or endorsed by WhatsApp, Meta, Telegram or Zalo. Those providers may change, restrict or discontinue access at any time.

10. Automated and AI-assisted outputs

The Service may use deterministic rules, statistical methods, third-party search services and artificial-intelligence providers to generate summaries, classifications, scores, suggested matches, extracted fields or other outputs.

Automated outputs may be inaccurate, incomplete, biased, non-unique or unsupported. Confidence scores and evidence indicators are aids, not guarantees. You are responsible for human review and for the decision to accept, reject, defer, enrich, export, save or act on any result.

You must not use ClarifyLeads output as the sole basis for a decision that produces legal or similarly significant effects for a natural person, including employment, housing, insurance, lending, healthcare or eligibility decisions.

11. Action Credits

Some actions require Action Credits. Credit cost may vary by tool and by the work performed. The cost shown in the Service at the time an action is submitted controls.

11.1 Welcome credits

Eligible new accounts currently receive 100 one-time welcome Action Credits without a payment card. Welcome credits:

• are promotional, non-transferable and have no cash value;
• are not recurring monthly credits;
• may be withheld or reversed in cases of duplicate accounts, fraud, error or abuse; and
• do not create a right to a paid plan or refund.

11.2 Subscription credits

Starter currently includes 1,000 Action Credits per monthly credit cycle. Pro / Professional currently includes 3,500 Action Credits per monthly credit cycle.

Subscription credits are allocated for a specific monthly credit cycle. Unused subscription credits expire at the end of that cycle and do not roll over. Annual subscribers are billed annually but receive credits monthly, not all at once.

11.3 Credit corrections

Where a chargeable job fails before the contracted processing is delivered, the Service may automatically restore the related credits. A credit restoration is an account-ledger correction and is not a cash refund. We may correct credit balances affected by error, duplicate events, refunds, chargebacks, fraud or plan changes.

12. Plans, prices and recurring billing

Current standard prices and billing rules are stated in the Refund, Cancellation & Billing Policy and on the pricing page. Taxes may be added or calculated at checkout based on the buyer's location and billing information.

Paid plans renew automatically for the selected monthly or annual billing interval until cancelled. By starting a subscription, you authorise the payment provider to charge the displayed recurring price, applicable taxes and authorised adjustments at each renewal.

The checkout summary and payment-provider terms form part of your purchase. If a checkout price conflicts with a marketing page, do not complete the purchase and contact support.

We may change prices or plan features prospectively. Changes do not retroactively alter an already-paid period unless you agree or mandatory law requires otherwise. Notice of renewal-price changes will be provided where required.

13. Cancellation, expiry and plan changes

You may request cancellation through any customer-portal function made available to you or by contacting [email protected]. Cancellation normally prevents the next renewal and leaves paid access active until the end of the current paid term. Credits still expire at the end of each applicable monthly credit cycle.

Annual subscriptions are paid in advance and cancellation does not normally produce a pro-rata refund. Plan upgrades, downgrades, proration or effective dates depend on the option shown by the payment provider or confirmed by support.

Access may end earlier if a payment is refunded or charged back, a subscription becomes unpaid or expired, the account is suspended for cause, or law requires us to act.

14. Refunds

Payments are generally non-refundable after digital access or credits have been made available, except where mandatory law, the payment provider or our Refund, Cancellation & Billing Policy requires or permits otherwise.

A refund may result in removal of related credits, plan access or benefits. Do not initiate a chargeback merely because you forgot to cancel, did not use the Service or disagree with a valid credit charge. Contact support first so that billing errors can be investigated.

15. Acceptable use

You must comply with the Acceptable Use Policy. Without limiting that policy, you may not use the Service for spam, harassment, stalking, surveillance, discrimination, fraud, phishing, credential theft, unlawful scraping, data-broker resale, sensitive-person profiling, platform abuse, evasion of technical limits, security attacks or processing of illegally obtained lists.

We may investigate suspected abuse using proportionate account, usage, security and billing records.

16. Third-party services

The Service depends on third-party infrastructure, payment, search, AI, website, maps and communication-platform services. Your use may also be subject to their terms and privacy notices.

We do not control third-party availability, data accuracy, policy decisions, account restrictions, pricing, geographic coverage or technical changes. We may replace, remove or modify an integration if a provider changes access or if continuing it creates legal, security, quality or commercial risk.

17. Intellectual property

The Service, software, interfaces, documentation, designs, trademarks and non-Customer content are owned by ClarifyLeads or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service during the applicable term for your internal business purposes.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, discover source code, frame, mirror, scrape the Service interface, remove notices or create a competing service from protected elements, except to the limited extent a restriction is prohibited by mandatory law.

You may use exports and results for lawful internal business purposes, subject to third-party rights and the source-specific restrictions that apply to the underlying data.

18. Confidentiality

Each party must protect non-public information received from the other using at least reasonable care and use it only to perform the agreement. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed or lawfully obtained from another source.

A party may disclose confidential information where lawfully required, provided it gives prior notice where legally permitted and limits disclosure to what is required.

19. Availability and changes

We aim to operate a reliable Service but do not promise uninterrupted, error-free or permanently available access. Maintenance, provider outages, security events, legal restrictions and technical changes may affect availability.

We may add, modify or discontinue features. If we discontinue a material paid feature during a paid term without a reasonable substitute, we may provide an appropriate remedy at our discretion or as required by law.

Any description of “unlimited” storage or usage remains subject to reasonable technical, security, anti-abuse and fair-use limits.

20. Suspension and termination

We may limit, suspend or terminate access where reasonably necessary to:

• prevent fraud, spam, security threats or harm;
• respond to platform or third-party complaints;
• investigate a material breach;
• enforce usage, credit or payment limits;
• comply with law or a valid authority request; or
• protect users, data subjects, providers or the Service.

Where appropriate, we will provide notice and an opportunity to cure. Immediate action may be taken for serious, repeated or urgent risk. Termination for your material breach does not create a refund right.

You may stop using the Service at any time. Account deletion and subscription cancellation are separate actions. Deleting an account does not automatically reverse a completed payment.

21. Data retention and deletion

Our Privacy Policy and Data Practices describe standard retention periods. Account deletion is designed to remove live account, CRM, job and connected-session data, subject to active-job safeguards, provider cleanup, backup rotation and records retained for legal, tax, fraud, security, refund or dispute purposes.

You are responsible for exporting information you need before deletion or expiry. Deleted information may not be recoverable.

22. Disclaimers

To the fullest extent permitted by law, the Service and all results are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability and results.

We do not warrant that:

• a contact detail belongs to the intended person;
• a number is currently active or reachable;
• a channel-presence result is permanent or error-free;
• public or third-party data is current or lawfully usable for your purpose;
• an AI score or match predicts commercial success; or
• use of a result will comply with the laws of every jurisdiction.

Nothing in these Terms excludes an express written warranty in an enterprise agreement.

23. Limitation of liability

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence where non-excludable, death or personal injury caused by negligence where applicable, or violation of mandatory data-protection rights.

To the fullest extent permitted by law:

1. neither party is liable for indirect, incidental, special, punitive or consequential loss, loss of profit, revenue, opportunity, goodwill, expected savings or business interruption;
2. ClarifyLeads is not liable for third-party data, provider outages, platform restrictions, your outreach, your legal basis, your decisions based on output, or loss caused by unauthorised account use you failed to report; and
3. ClarifyLeads' aggregate liability arising from the Service during any twelve-month period will not exceed the greater of USD 100 or the fees you paid for the Service during the twelve months immediately preceding the event giving rise to the claim.

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose, to the extent permitted by law.

24. Indemnity

To the fullest extent permitted for business users, you will defend, indemnify and hold harmless ClarifyLeads and its personnel from third-party claims, losses, penalties, costs and reasonable legal fees arising from:

• Customer Data or your lack of authority to process it;
• outreach, marketing or contact activity you conduct;
• your breach of these Terms or incorporated policies;
• violation of law, platform rules or third-party rights; or
• fraud, misuse, harassment, surveillance, unlawful scraping or security abuse by your account.

We will provide reasonable notice and cooperation. You may not settle a claim in a way that admits liability for or imposes obligations on ClarifyLeads without written consent.

25. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including widespread internet failure, power outage, natural disaster, war, civil disorder, epidemic, government action, labour dispute, cyberattack or critical third-party-provider failure. Payment obligations already due are not excused.

26. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. To the extent legally permitted, the courts and enforcement offices of Istanbul have exclusive jurisdiction.

Before filing a claim, each party will make a good-faith attempt for at least 30 days to resolve the matter by written notice to the other. This informal period does not prevent urgent injunctive relief or a filing needed to preserve a limitation period.

Mandatory jurisdiction and consumer rights, where legally applicable despite the business-only nature of the Service, remain unaffected.

27. Changes and electronic notices

We may update these Terms for legal, security, operational or product reasons. Material changes will be communicated through the Service, by email or by another reasonable method before they take effect where required. The updated version will show a new date and version number.

You agree to receive contractual notices electronically. Keep your account email current.

28. General terms

These Terms and incorporated documents are the entire agreement for the standard Service. Failure to enforce a term is not a waiver. If a provision is unenforceable, it will be limited to the minimum necessary and the remaining provisions continue. You may not assign the agreement without our consent; we may assign it as part of a business transfer or reorganisation, subject to applicable law. The parties are independent contractors and do not create a partnership, agency, employment or fiduciary relationship.

The English version controls, except where mandatory law requires otherwise. Translations are provided for convenience.

29. Contact

Questions or legal notices may be sent to:

ClarifyLeads
Operator: Abdurrahman Ersin Alagöz
Location: Istanbul, Türkiye
Email: [email protected]
Registered address: see Legal Notice