Refund, Cancellation & Billing Policy

Effective date: 16 August 2026
Last updated: 16 August 2026
Version: 1.0
Operator: Abdurrahman Ersin Alagöz, trading as ClarifyLeads, Istanbul, Türkiye
Contact: [email protected]

This Policy explains ClarifyLeads pricing, recurring billing, Action Credit delivery, cancellation and refund rules. It forms part of the Terms of Service.

1. Current standard plans

Unless a written enterprise order states otherwise, current standard plans are:

Taxes may be added or calculated at checkout based on location and billing information. The final checkout summary controls the amount charged. Do not complete checkout if the displayed product, interval, price or currency is not what you intended.

2. Merchant of record and payment processing

Paid checkout is currently processed through Lemon Squeezy. For covered purchases, Lemon Squeezy may act as merchant of record and handle payment collection, payment methods, tax calculation/remittance, invoices, fraud screening, refunds and chargebacks under its terms.

ClarifyLeads does not collect or store full payment-card numbers. We receive subscription, order, customer, status, amount, currency, portal, invoice, refund and related identifiers needed to provide the paid account.

3. Recurring subscriptions

Monthly subscriptions renew each month and annual subscriptions renew each year until cancelled. By purchasing, you authorise the payment provider to charge the displayed recurring price and applicable taxes at renewal.

Annual plans are billed in advance for the year. The annual price is not a monthly instalment plan, even when the pricing page shows a monthly equivalent for comparison.

Payment-provider retry, dunning and expiry rules may apply after a failed renewal. Access can continue temporarily while a payment is past due and can end when the subscription becomes unpaid or expired.

4. Action Credit cycles

Paid-plan Action Credits are allocated monthly:

• Starter: 1,000 per monthly credit cycle;
• Pro / Professional: 3,500 per monthly credit cycle.

This monthly allocation applies to both monthly and annual subscriptions. Annual subscribers do not receive the entire year's credits at once.

Unused subscription credits expire at the end of the monthly credit cycle and do not roll over. They have no cash value, cannot be transferred and cannot be redeemed separately from the Service.

Different tools may consume different credit amounts. The cost displayed when an action is submitted governs. ClarifyLeads may correct balances affected by duplicate events, technical failure, refund, chargeback, fraud or ledger error.

5. Welcome credits

An eligible new account currently receives 100 one-time welcome Action Credits without providing a payment card. Welcome credits:

• are promotional rather than paid property;
• do not renew each month;
• may be refused for duplicate, fraudulent or abusive accounts;
• may be changed for future accounts with updated disclosure; and
• do not create a cash-refund entitlement.

6. Cancellation

You may cancel through any billing/customer portal made available in your account or by contacting [email protected] from the account email.

A standard cancellation:

• stops the next automatic renewal;
• normally leaves access active until the end of the already-paid subscription term;
• does not extend the current monthly credit cycle;
• does not cause unused credits to roll over; and
• does not automatically create a refund.

Cancellation and account deletion are separate. Cancel the subscription before deleting the account. Keep the cancellation confirmation for your records.

7. General refund rule

Because ClarifyLeads is a digitally delivered B2B SaaS service that incurs processing and provider costs when access and tools are used, payments are generally non-refundable once digital access or Action Credits have been made available.

We do not normally provide refunds or credits for:

• failure to cancel before renewal;
• unused time or unused Action Credits;
• partial use of a monthly or annual period;
• a change of mind or failure to use the Service;
• inability to achieve a desired sales or commercial result;
• inaccurate, incomplete or unavailable public/third-party data where the Service performed the requested processing;
• an external platform, search, AI or communication-provider change;
• user error, unsupported data, incorrect input or failure to review requirements;
• loss of access caused by an Acceptable Use violation; or
• exchange-rate, bank or payment-method charges outside our control.

8. Cases we will review

We will review a request made in good faith where there is credible evidence of:

• a duplicate charge;
• an incorrect amount or billing interval caused by our system;
• payment taken but the purchased plan was not provisioned within a reasonable time;
• a material, verified ClarifyLeads failure that prevented meaningful access for a substantial part of the paid period and was not reasonably remedied;
• unauthorised payment promptly reported with supporting information; or
• a refund right that mandatory law or the payment provider requires.

A review does not guarantee approval. The appropriate remedy may be correction, restored access, re-performance, account credit, partial refund or full refund depending on the facts and applicable law.

9. How to request a review

Email [email protected] as soon as reasonably possible with:

• the ClarifyLeads account email;
• order or invoice identifier;
• charge date and amount;
• selected plan and interval;
• a clear explanation and relevant evidence; and
• the preferred resolution.

Do not send a full card number, password or authentication secret. We may ask for reasonable verification. Requests may also need to be processed through the payment provider.

10. Effect of a refund or chargeback

A full or partial refund, chargeback or payment reversal may result in:

• cancellation or expiry of the related subscription;
• removal of unused credits granted for the refunded billing cycle;
• reversal of plan entitlements;
• suspension while an unauthorised-payment claim is investigated; and
• retention of limited billing, fraud and dispute records.

We will not deliberately remove more credits than reasonably associated with the refunded or reversed transaction, subject to correcting abuse or duplicate grants.

11. Annual plans and pro-rata refunds

Annual plans are discounted commitments billed in advance. Cancelling an annual plan normally prevents the next annual renewal but does not generate a pro-rata refund for the remaining months.

A pro-rata or exceptional remedy may be provided only where required by law, decided by the payment provider or approved after a material verified service failure.

12. Plan changes

Upgrades or downgrades may involve immediate charges, credits, proration or a change at the next renewal, as shown by the payment provider or confirmed by support. Do not assume a change is complete until it appears in the account or a confirmation is received.

13. Future extra-credit packs

Extra-credit packs are not currently part of the standard offer. Before any pack is sold, the purchase page must state its quantity, price, use priority, expiry, plan dependency, transferability and refund treatment. No six-month or other validity rule applies unless it is expressly displayed for that future purchase.

14. Price changes

ClarifyLeads may change prices for future purchases or renewals. Existing paid periods are not retroactively repriced. Advance notice will be given for renewal-price changes where required.

15. Chargebacks

Please contact support before initiating a chargeback so we can investigate and provide a billing record. Nothing in this Policy prevents a lawful bank or card-network dispute. Fraudulent or abusive chargebacks may lead to suspension, recovery action and preservation of evidence.

The payment provider may issue refunds or manage disputes under its own rules even where this Policy would not otherwise promise a refund.

16. Mandatory rights

Nothing in this Policy excludes a refund, cancellation or consumer right that cannot legally be waived. The Service is intended for business and professional use, but mandatory status is determined by law, not merely by the label used in this Policy.

17. Contact

Billing and cancellation support: [email protected]