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Anti-Spam & Responsible Outreach Policy

Effective date: 16 August 2026
Last updated: 16 August 2026
Version: 1.0
Operator: Abdurrahman Ersin Alagöz, trading as ClarifyLeads, Istanbul, Türkiye
Contact: [email protected]

ClarifyLeads is designed to support B2B research and data-quality workflows. It does not send email, SMS, WhatsApp, Telegram or Zalo messages on a user's behalf. This Policy governs how users may use contact information or channel signals obtained through the Service.

1. Validation is not consent

A discovered email address, extracted phone number, positive email-risk result, company-domain match or indication that a number appears on a channel does not mean:

  • the person consented to be contacted;
  • the address or number belongs to the intended person;
  • marketing is lawful in the recipient's country;
  • the platform permits the proposed message;
  • the contact is current, accurate or monitored; or
  • the person has a business relationship with you.

You must make an independent legal and factual assessment before outreach.

2. User responsibilities

Before contacting anyone, you must:

  1. identify the country and rules reasonably applicable to the sender, recipient, channel and message;
  2. establish and document a lawful basis or valid consent where required;
  3. use data obtained fairly and for a compatible purpose;
  4. identify the real sender and organisation clearly;
  5. avoid false, misleading or deceptive subject lines, caller identity, domains or claims;
  6. provide required company and contact information;
  7. provide a clear and effective way to object or unsubscribe where applicable;
  8. honour opt-outs, objections and do-not-contact requests promptly;
  9. maintain an internal suppression list so a removed contact is not accidentally re-imported;
  10. limit frequency, timing, audience and content to what is reasonable and relevant; and
  11. keep evidence of consent, legitimate-interest assessment or other authority where appropriate.

A B2B context is not a universal exemption from privacy or electronic-marketing rules. Requirements differ by country, recipient type and communication channel.

3. Prohibited outreach

You must not use ClarifyLeads-derived information to:

  • send bulk unsolicited or indiscriminate messages;
  • contact a person after an opt-out or objection;
  • use purchased, scraped, leaked or shared lists without a verified lawful basis;
  • disguise the sender or use rotating identities to evade blocks;
  • send phishing, malware, fraudulent, coercive, discriminatory or unlawful content;
  • make repeated contact after non-response where it becomes unreasonable or harassing;
  • target children, vulnerable people or private individuals unrelated to a legitimate B2B purpose;
  • infer that channel presence means recent activity or willingness to communicate;
  • automate outreach in violation of platform rules; or
  • encourage a recipient to disclose passwords, payment information or sensitive data through an insecure method.

4. Suppression and deletion

If a person opts out, objects, disputes accuracy or asks not to be contacted, you must stop relevant outreach and retain only the minimum suppression information needed to prevent future contact, unless deletion is legally required instead.

Deleting a person from an active campaign while retaining them in an import file or secondary CRM is not sufficient. You must apply the request across systems under your control.

5. Accuracy and context

Review contact information before use. Consider the source date, role, employer, country, confidence and relevance. Do not contact a personal address merely because it appears near a company name.

Where outreach is based on a legitimate-interest framework, it should be proportionate, expected, relevant to the recipient's professional role and unlikely to cause material privacy impact. Document the assessment.

6. Platform rules

You are responsible for complying with the terms, rate limits and anti-abuse rules of email providers, telecom operators and communication platforms. Do not use ClarifyLeads to circumvent blocks, limits, account restrictions or consent mechanisms.

ClarifyLeads is not an agent of and is not endorsed by WhatsApp, Meta, Telegram or Zalo.

7. Complaints and enforcement

We may investigate credible spam or harassment complaints and may require evidence of source, authority, consent, legitimate interest, opt-out handling and message content. We may limit or suspend an account pending investigation.

Repeated complaints, deceptive practices, suppression-list failures or platform abuse may result in termination without refund and may be reported where required.

8. Reporting

Recipients or third parties may report suspected misuse to [email protected]. Include the sender, date, channel and a copy or description of the message. Redact unnecessary sensitive information.